Shipping & Delivery

FREE Tracked Shipping

Bringing value and service to our customer means a lot to us. We continue to pursue our goal to meet the demands of our customers by delivering our products and services anywhere in the world. Currently, we proudly offer international shopping services that operate in over 200 countries and Islands across the world. All items come with FREE tracked shipping across Europe, US, Canada, Australia, New Zealand. Asia, Central/South Amerca and the Middle East we offer normal delivery.

How are your packages shipped?

We have warehouses in the United Kingdom, United States and in China. For packages from the warehouse in China, we use EMS or ePacket for the shipping. The packages are shipped based on their weight and size of the product. For packages that are shipped from the US warehouse, USPS is our preferred shipping service.

How long does shipping take?

The time taken will largely depend on your location and the distance.

United Kingdom & Europe 5-7 Business days
Canada, United States 5-10 Business days
Australia, New Zealand 10-15 Business days
Mexico, Central America, South America 15-20 Business days
Asia and Middle East 10-15 Business days

*This doesn’t include our 1 day processing time.

Do you ship worldwide?

Currently, we are able to ship to more than 200 countries. There are some areas that we have not yet been able to ship to. In the event that you live in any of these areas, we will get in touch and advice.

What about customs?

Once we have shipped the items, we are not responsible for any fees regarding customs. When buying our products, you agree to your package being shipped to you and that these packages might attract some customs fees when they arrive in your country of residence.

Do you provide tracking information?

We will notify you via email when your order ships with the tracking information. In case you’re enjoying free shipping, the tracking information might not be available.

My tracking says “no information available at the moment”.

It sometimes takes about 3 business days before tracking information updates are available for some of the shipping companies.

Sometimes, even if you have specified to have your items shipped together, for logistical reasons, items on the same purchase are sometimes sent in separate packages.

You can contact us if you have any more questions and we will do our best to assist.

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